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> About Santa Fe Wridgways > Archive by category 'Reviews'
Our Customers Say…

Customers Say

With 125 years of experience moving families around Australia and across the globe, Wridgways has a team of friendly moving experts who can’t wait to make your next move a great move. We love receiving feedback from our happy customers, and use this to recognise our staff, and to constantly improve on the level of service we provide.

There are lots of different ways that our customers can get in touch with us after a move to let us know how we’re doing, including emails directly to our staff, but also through review platforms like Product Review. Below is just a sample of the great feedback we get on a regular basis from our happy customers!

Global Mobility Survey

2017 Global Mobility Survey

 GMS 2017-embedding business strategy

The 2017 Santa Fe Global Mobility Survey report ‘Embedding Business Strategy in Global Mobility’ is now available. This 7th annual edition is among the largest and most robust studies on Global Mobility, and includes insights from the responses of over 950 professionals and business leaders from 56 countries.

Despite barriers to globalisation and geopolitics, the 2017 Santa Fe Global Mobility Survey finds that Global Mobility continues to be vital in organisational growth and business success.

The report also includes commentary from leading influencers within the Global Mobility sector, providing interpretation and analysis of the results, as well as recommendations for business success.

Topics explored in the report include:

– The latest trends in Global Mobility
– How to demonstrate strategic value of a Global Mobility function
– Digital impact on Global Mobility
– Enhancing the employee experience
– Managing risk and staying compliant

We would be pleased to meet and present the findings to you and your team, and encourage you to contact us if you would like to discuss the report further.

To access your complimentary copy, visit:
https://www.santaferelo.com/globalmobilitysurvey/

Santa Fe Relocation Services Contact:

Gregg Watt
Business Development Lead – Australia & New Zealand
Santa Fe Relocation Services
Ph: 03 9554 7300

 

Testimonials

Five Star Service: What our customers are saying...

Evan Terry

“We just completed our third move with Wridgways and were once again thrilled with the service. The consultants were highly professional, responsive, knowledgeable and helpful, the removalists were also highly professional…”

Review Stars

Evan Terry, Canberra, ACT

Susie Battistella

“Wow! Wridgways moved us yesterday. The 3 guys dis an amazing job, with 4 children in tow and moving houses after 14 years it could have been an unbearable experience but these 3 guys were so friendly, professional and efficient…”

Review Stars

Susie Battistella, Melbourne, VIC

Susie Alexander

“I have moved at least 6 time in the last 6 years and have never used Wridgways until now. Wow! They certainly took the stress out of moving. Staff were so personable, professional and very efficient. Nothing was ever a problem. They were so obliging and respectful of our belongings. Nothing was damaged. Trucks were punctual. I would not hesitate to move again now that I have experienced the assistance of Wridgways. I can’t thank you enough…”

Review Stars

Susie Alexander, Melbourne, VIC to Brisbane, QLD

Dianne Downer

“We have just moved with Wridgways for the first time. Our move from Perth to Adelaide was seamless, efficient and extremely friendly. The team in Perth packed our belongings with great care and efficiency as well has being a happy couple of blokes who enjoyed a laugh with us along the way. The team in Adelaide delivered our goods promptly and within the time frame nominated and once again we enjoyed the services of two very efficient chaps who also enjoyed having a joke and laugh with us. This made our experience very enjoyable. We would highly recommend Wridgways…”

Review Stars

Dianne Downer, Perth, WA to Adelaide, SA

“We have moved a number of times and never have I seen or experienced a more professional and courteous operation from the first call to quote through to today’s pack and uplift.
Your communication was clear, frequent and polite at all times. You really made everything easy and worked with us with everything. Very happy with your service so thank you. Your staff today were tremendous, always smiling and working very hard to get the job done. They introduced themselves and were mindful when packing not to just “throw things in a box” but took care on even the most mundane items like books and cards.

I was also very impressed to see the boss come around and check on things and meet me, that is a real plus that we haven’t had before but makes a difference showing our move was important.

We dropped the car and motorbikes off at CEVA and they knew exactly who we were which made it so simple so thanks for organising this as well.
All in all so far, very happy to recommend you to anyone.”

John Morgan, Karratha, WA to Woodvale, WA

“And they said there were no such thing as immigration gods!

A heartfelt thanks for all your efforts from myself, my wife and her family. Greatly appreciated were your efforts and for putting in time well and over the ordinary course.”

Geoff Selby

“Our experience was excellent, Wridgways moved us into Karratha and we were so impressed. We used them to shift out and we were impressed with the service from the phone call, visit on site for estimate, the price quoted and the packing on the day. We were so happy that we will now recommend Wridgways to friends. We would love to move with you again due to the great service we received. Malcolm’s great can-do attitude helps to make the shifting day much easier and relaxed.”

Solange Adad, South Hedland, WA to Karratha, WA

“Thank you very much for your email and for following up the concerns I had raised.

I am very impressed by your customer service and it has really left me with a very positive impression of my dealings with Santa Fe. I will absolutely be recommending you to friends and colleagues.”

Tara Hastings, Richmond, VIC to New Farm, QLD

“I would like to take this opportunity to acknowledge the professional manner with which your staff, Mal, Lisa and Ben conducted themselves during the two days of packing and loading my personal effects. Lisa and Ben took great care with the packing and I was very impressed with the work ethic that they both displayed. As explained to you the fridges / freezer got packed before I had a chance to wipe them out due to a bit of miscommunication, when Mal arrived yesterday there was no sign of any frustration or animosity and he didn?t hesitate to unload the furniture to get to the fridges / freezer so that I could clean them out properly, I am so appreciative of this as I?m sure that it would?ve been a mouldy mess at the other end had I not been given the opportunity to clean them out thoroughly.

Due to the experience I have had with your team I will definitely be recommending them to other potential customers.”

Brett Lewis, Karratha, WA Warrnambool, VIC

“The two packers/removalists arrived on time at 6:30am Saturday morning and worked quickly and efficiently to pack up the items I had carefully sorted into two different rooms for Sydney transport and for global shipment to San Francisco. I would commend this team highly and want to complement their courteous and careful manner in completing this portion of our relocation.

My appreciation to you and to Darren for a superb job and very clear paperwork to date.”

Helen Carreker, Melbourne, VIC to Sydney, NSW

“I just wanted to take a few minutes to say thanks very much for everything that was done to make our relocation back to NZ as smooth as possible.

At the beginning of the relocation I considered everything that could go wrong and I expected to have a few hiccups along the way. We have now unpacked all of the boxes and I can quite comfortably say that the entire journey has gone extremely well and I am really impressed with how you all worked together to ensure that our household goods all arrived safely back in NZ.

Thanks to you all and well done, we are really happy with the first class service and the support that you provided along the way.”

Pat Uhlenberg, Perth, WA to New Zealand

“I have been meaning to get back in touch with you to say thank you for the great service and all your assistance with our freight move back to Australia. We have been very busy unpacking and getting our home set up here in Brisbane.

I realise it is good to get feedback from your clients but I thought you would also appreciate knowing that I have also passed on my recommendation via Facebook. Thank you.”

Mark Reed, Peru to Brisbane, Australia

“Thank you for your ongoing professionalism and quality client services over the past couple of years – Wridgways are lucky to have had you at the helm in Geraldton. If there is such a thing as a Xmas Bonus – you certainly deserve it.”

Linda Butterly, Broome, WA to Denham, WA

“Thank you for your help to enrol my children in school as well as assisting us buying the school uniforms. We know you were totally exhausted as the things got delayed a bit and that led to a late lunch. Nevertheless, all went well as planned and surely that credit goes to you.

Myself, and family would like to thank you from bottom of our hearts for the help extended to us to get things done in a well ordered manner.”

Benjamin George, Relocation to Murrumbeena, VIC

“The air shipment has been well received yesterday morning. I must say I have been very impressed with the Wridgways coordination on the air shipment. Updates were provided on a near daily basis, very professional in providing information and setting expectations. Please convey my appreciation to the team in Perth for their excellence in service.”

Christine Teo, United States to Perth, WA

“Thanks for following up and for the well wishes! Susan has been doing a remarkable job since last week. I have been impressed with her communication especially. She also connected us with some showing on properties that are unlisted which is much appreciated.

Yes, we did find a property we love and really hope to get it. We are looking to Santa Fe and Susan?s expertise and negotiation skills to hopefully position us so we can get it.”

Lauren Wibholm, Elsternwick, VIC to Brooklyn, VIC

“Just wanted to thank you and your people for a great job packing and uplifting last week. Please pass on my thanks to the guys.

The packers were great and very careful with our possessions. This is our third move with you and we would not use anyone else. You have very helpful staff and genuine care about our possessions.”

Robert Peake, Gladstone, QLD to Aberglasslyn, NSW

“Jasmine Innes is a treasure. She has bent over backwards to accommodate our furniture guy on his late delivery. We seemed to reach a compromise which will allow him to deliver our container to leave as scheduled due to her efforts.”

Andrew Thomas, Perth, WA to United States

“Just wanted to say that the guys did a great job. Speedy, efficient and polite. I would recommend the company to anybody.”

Steve Perrin, Port Melbourne, VIC to New Zealand

“We are moving from Sydney to Darwin. We had our pre pack today and there was only one lady doing it. Lee, thank you for putting the hard work in packing us up yesterday. You need a big pay rise and paid holiday!! Update: had the removals guys over today… All I have got to say is well done!! Speechless.”

Trevor Domjahn, Sydney, NSW to Darwin, NT

“We were recently packed and moved by the Canberra team. They were great! Would definitely recommend and use them again.”

Kim Armstrong, Canberra, ACT

“In my move closer to my children. I am so very happy with the way the staff gave me a quote, packed, picked up and delivered my household of very special items I have collected in my life. Some were so fragile. Your team has made my move to this new house wonderful with all things just the same as they left my old house. Very grateful to you all. Cheers and Merry Christmas. Thank you.”

Carole Hart, Townsville, NSW to Sydney, NSW

“Excellent movers, on time and very flexible to fit ones needs,no stress even one bit!”

Chimfwembe Sakala, Brisbane, QLD to Perth, WA

“I had a very positive experience from beginning to end. They were cheap, reliable, on time, polite and efficient. Not a single breakage! I’m extremely pleased! I’m so very happy and thanks for getting my treasures here safely and so harmoniously!”

Tauri Huddlestone, Cairns, QLD to Melbourne, VIC

“We have just moved with Wridgways for the first time. Our move from Perth to Adelaide was seamless, efficient and extremely friendly. The team in Perth packed our belongings with great care and efficiency as well as being a happy couple of blokes who enjoyed a laugh with us along the way.

The team in Adelaide delivered our goods promptly and within the time frame nominated and once again we enjoyed the services of two very efficient chaps who also enjoyed having a joke and laugh with us. This made our experience very enjoyable. We would highly recommend Wridgways.”

Dianne Downer, Perth to Adelaide, SA

“Very happy to be in the final stage of unpacking all our freight from Peru. For any of you considering international moves, especially from Peru to Australia, we TOTALLY RECOMMEND Express Transports SA in Peru and Wridgways for the Aussie end. The service was brilliant at both ends, and all our stuff arrived safely.”

Mark Reed, Peru to Brisbane, QLD

“Absolutely fantastic service, outstanding and exemplary. The whole team were brilliant to deal with and understood all my needs and requirements for my move from Adelaide to Newcastle. Packing service provided was out of this world. All staff were extremely helpful and friendly. I will only ever use Wridgways because it’s the best and other removal companies could learn a lot from these guys. In my opinion this is the number 1 company in the industry. Couldn’t be happier.
Great customer service, leading industry company, knowledgeable and fabulous staff.”

Mick Rowen, Adelaide, SA to Newcastle, NSW

“From packing in Melbourne to storage in Perth for 2 years then delivery to my new home in Perth, the service and care has been excellent. Thoroughly recommended. Fast efficient service always.”

Jenny Oliver, Perth, WA

“I was very happy with the service I received, I would particularly recommend Mathew McPherson for his understanding attitude to my particular circumstances.”

Kathy Constantindis, Sunshine Coast, QLD

“I had absolutely fantastic service from the operations centre in Melbourne and the office I booked with in Queensland. In fact it was some of the best customer service I’ve had, which I told the Melbourne office at the time.”

Leanne Hermosilla, Brisbane, QLD to Melbourne, VIC

“Loading was very good. Courteous professionals who take best care of your precious things. Delivery was punctual relaxed and efficient. Overall brilliant. Customer care brilliant. Moving service brilliant.”

Marnie Harte, Albury, NSW to Perth, WA

“All staff were so friendly, efficient, caring of every one of our articles to be sent, no hassles, on time, just a great experience.”

Lynda Grosvenor, Newcastle, NSW to Perth, WA

“Wridgways provide experienced people and continuity of service, we had the same removalists when our furniture went to storage and when it was delivered finally.”

Hayley Manser, Perth, WA

“My Artwork and Gallery pieces arrived just fine, along with all of my many life collected items. Books, china, glassware, wood. Even outside Items such as rocks, collected over the years. Furniture which is both old and new. Very happy with the team of people who made my move closer to my children, not quite painless, but close enough. Thank you very much. I am delighted!
The service, before, during pick-up and delivery, I could not fault. All being friendly and accommodating.”

Carol Hart, Townsville, QLD to Sydney, NSW

Company awards

Company Awards

Santa Fe Awarded Destination Service Provider of the Year!

Santa Fe Relocation Services are thrilled to be winners at the 2014 APAC EMMA Awards for both Destination Service Provider of the Year and Best Vendor Partnership for 2014!

Click here to read more

 


 

Santa Fe Group awarded FIDI Gold Award 2013

FIDI has recognised the Santa Fe Group with a “Gold Award 2013” for the number of career points achieved by their employees for completing FIDI elearning modules, workshops and webinars. This shows their commitment to people development, the industry and to their customers.

Fidi Gold AwardFidi Gold Certificate


OMNI Gold Award

Wridgways Wins OMNI Gold Again!

Wridgways has again been awarded the prestigious OMNI (Overseas Moving Network International) Gold Award for the largest shipper of household goods and personal effects in the Australia / NZ region.

Wridgways is a member of OMNI (Overseas Moving Network International); a global network of the world’s leading international relocation and moving specialists. 260 companies in 70 countries – the OMNI group is committed to providing the finest moving service available for its customers, through the closest possible co-operation between its members.

Congratulations to the Wridgways team on receiving this accolade! Wridgways have won the award in the past paying tribute to our rank as one of the world’s most prominent relocation companies.

 


 

Wridgways wins the APAC Transportation Partner of the Year Award!

Wridgways is proud to announce that it has received The APAC Transportation Partner of the Year Award presented at The MIGroup Partner Lunch during the prestigious EuRA conference in Sweden.

The award, recognising quality performing companies was presented by The MIGroup; a moving and relocation service provider focused on service delivery excellence through flexibility, technology, process management and supply chain management with whom Wridgways is a partner.

The award was quality score based with all nominees receiving at least a 90% favourable rating from both MIGroup clients as well as their internal account management team. Wridgways received the highest quality award for the Asia/Pacific region scoring a rating of over 92%. Wridgways are committed to world class standards, stringent service ethics and a customer-centric approach ensuring the best relocation possible for each and every customer.

Bryce Burns from the Santa Fe group proudly accepted the award on behalf of Wridgways. A magnificent achievement by the Wridgways Team!

Wridgways Team Holding Award


 

Wridgways has won a FIDI Certificate!

Supporter FIDI Academy

During the calendar year, Wridgways has totalled 2000 FIDI Career Points and has been granted the Silver company certificate.

Wridgways is one of only 9 other companies to have reached the silver grade.

Wridgways Silver Certificate


 

Santa Fe Scoops Emmas

Wridgways sister company Santa Fe has proudly won first place as International Moving Company of the year and second place as Destination Services Provider at the APAC Global Mobility Summit at Hong Kong, 2012. Sponsored by the Forum for Expatriate Management, the event also featured the Expatriate Mobility Management Awards (EMMAs), which recognize excellence in the global mobility industry. Earlier this year, Wridgways and the Santa Fe Group’s Global Mobility Survey won first place for Thought Leadership: Best Survey or Research Study at the European EMMAs.

These EMMAs awards represent different aspects of Santa Fe’s comprehensive global mobility services. The Thought Leadership EMMA was awarded to the group for the Global Mobility Survey, which allows HR professionals to benchmark their mobility programs. The second place award for Destination Services Provider of the Year recognised the significant role that these services have in Santa Fe’s integrated solutions for global mobility.

Santa Fe is especially proud to be named International Moving Company of the Year; the award showing Santa Fe’s commitment to its customers in every aspect of their moving experience. The judges commented: “Santa Fe have made some great improvements to technology, making the relocation process very efficient and always keeping the customer in the know!”

At the same event, Santa Fe Hong Kong Relocation Consultant Mustafa Mohammed was recognized as a Global Mobility Rising Star, receiving an award for “Highly Commended.”Congratulations to Santa Fe team on these magnificent achievements.

Global Mobility Survey Report

Global Mobility Survey Report

World’s Largest Global Mobility Survey Identifies Key Priorities for Global Mobility Programmes.

Take a look inside the Report:

The following link provides a small taster of the full Report: Click Here

Excerpts from the Global Mobility Survey

A survey of over one thousand companies’ multinational mobility programmes identified cost management and tax compliance as the key priorities for HR and Mobility professionals.

The Global Mobility Survey, which contains comment from some of the Mobility industry’s leading experts, identified that compliance represents a significant risk for organisations. The threat of significant fines and even imprisonment in some countries is a good deterrent against non-compliance. It is therefore unsurprising that it is clearly a core priority for mobility professionals. Mobility teams are responsible for ensuring compliance with an abundance of international and domestic laws, as well as their own internal policies. This section examines where each aspect of compliance sits on their list of priorities, how well mobility professionals feel compliance is managed within their organisation, and who has overall responsibility for it.

Who is responsible for Managing Compliance?

Within the majority of organisations’ management of compliance is the responsibility of the HR Department (53%) or a dedicated mobility team (27%). As you would expect, compliance with external legislation tops their list of priorities.

While compliance with external legislation tops the list, the majority report all aspects of internal compliance as being either a medium or a high priority.

Compliance with external and internal legislation and policy is clearly a priority. Organisations do however perceive themselves to manage both aspects of compliance effectively.

Compliance is perceived to be well-managed by the majority

93% of organisations report that they manage compliance quite or very well. Compliance with external legislation is, as should be expected, the more fundamental aspect of compliance. However, all aspects of compliance are considered by the majority to be a medium or high priority.

Top three areas of compliance

Whilst the emphasis typically varied depending on where the programme was being managed from (you can compare these by country at www.globalmobilitysurvey.com), overall the three top compliance priorities are:

73% Compliance with tax regulations
69% Compliance with immigration law
67% Compliance with employment law

Cost management remains a clear priority

58% of organisations reported it to be a high priority (compared to 53% in 2011) and 70% of organisations expect to be more focussed on reducing mobility costs in the coming 12 months. However in order to effectively manage costs organisations need to be able to accurately measure costs. Only 18% of organisation reported that they highly accurately measure mobility costs and only 22% have a specific cost reduction target.

Interestingly cost management is considered a high priority by fewer organisations in Asia, especially within China.

Request A copy of the Full Report

Copies of the report can be requested from www.globalmobilitysurvey.com

About the Global Mobility Survey

The Global Mobility Survey is the largest scale and most robust review of multinational mobility programmes available. The results are collected from 1,119 company respondents from across North America, Latin America, Europe, Middle East, Asia and the Pacific region and span the complete range of industry sectors.

The Global Mobility Survey is conducted by Circle Research and commissioned by Santa Fe Group. Visit www.globalmobilitysurvey.com for more information.

Source: www.globalmobilitysurvey.com

Expats attracted by the relaxed Aussie way of life!

beach huts in Melbourne Australia is certainly in the running for the Perfect Expatriate Location title, according to recent findings. A steady stream of arrivals dominated by British, Europeans and Asians have cited their choice for their next corporate assignment ‘Downunder’ largely due to the Australian culture and relaxed attitude to life.

Expats relocating to Australia look forward to a lifestyle driven by outdoor pursuits, a variety of landscapes and lifestyles and rich with elements of multi culturalism. What appears to be a refreshingly laid back approach to work and life, while the rest of the world seems to be gaining speed, and hobbies are giving way to increased working hours.

The Australian Government places a high premium on skills and enforces stringent measures to keep Australian Immigration levels under control. This ensures that while Australia is a popular destination for expatriates, this strict screening process selects those professionals with the skills desired to keep the economy in good health, maintaining a high quality of life for its citizens.

So if you are considering your next assignment in the ‘Land Down Under’, then speak with Wridgways.