COVID-19 Update: Important information for our customers

COVID-19 news & updates for our customers

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We are open for business and here to help with your moving, storage, freight and logistic needs.

Our focus is on the health and well being of our customers, our team, and the wider community. We continue to take direction and monitor government updates around the COVID-19 (coronavirus) pandemic, and continue to adapt and evolve our processes to ensure the safety of our employees and customers.

At this time, freight and logistics services are considered an essential service, and we continue to operate in all areas. We have implemented a Business Continuity Plan (BCP) relevant to the COVID-19 virus threat and are enforcing additional measures to protect the safety of our employees, contractors, and customers. This includes leveraging video technology solutions to enable in-home consultations to minimise contact. We have also implemented processes and best practices around the health and safety of crews, social distancing, and removing direct contact with customers where reasonably possible.

Currently, the movement of goods and freight domestically is not affected, we continue to monitor the situation and will advise individuals directly if this changes and impacts your relocation.

There may be some inevitable delays to services,particularly if you are moving internationally given the restrictions on the movement of people and goods in and out of the country. We aim to minimise and make your move as stress-free as possible, keeping you informed of any expected delays.

If you have any questions about your move or would like a copy of our BCP please feel free to contact your move coordinator directly or your local branch.

We thank you for your support and understanding at this time.