First Class Service Awards
The winners for October are, Simon Delmo from our Melbourne IMMS team and Maddison Howe from our Sydney/Move Dynamics team.
They are both outstanding and deserving winners, going the ‘extra mile’ for our Customers and People.
Simon is our first employee to be a repeat winner having won previously in December 2015. For those of you who read “Our Customers Say” every month, you’ll note Simon is one of our most acknowledged employees!
Maddi was chosen by the Selection Committee for an outstanding personal contribution to our Great Place to Work Program across not only our Sydney branch and Move Dynamics business – but across the whole country.
Simon was nominated by Tara Ende.
Simon continually goes above and beyond what is required to ensure successful outcomes to clients. His knowledge is outstanding and his customer service and work ethic is second to none.
Here is a small sample of client feedback about Simon:
”Dear Simon! This is wonderful news. I want to thank you and your team for the OUTSTANDING service! SANTA FE were with us every step of the way and I would recommend you guys to anybody! I really do appreciate all your efforts, guidance and support during this application. I’m sure I will be using your services in the future to obtain our Australian citizenship! See you guys in Australia, keep well and take care!”
”Thanks Simon. Honestly you must be the fastest and most efficient Visa consultant in Australia.”
And another one:
”OH MY GOD! THANK YOU SIMON! Words can’t describe how happy I am right now!! Appreciate every single thing you’ve done for my case. You and your team has always been super helpful and professional.”
While Simon won a first class award last year, he is very deserving of another this year.
Maddison was nominated by Skye McDonald.
“As the first member of the GPTW team to take on the role of group leader, Maddi has helped to coordinate the GPTW Leaders & Ambassadors in achieving an outstanding response rate for the 2016 GPTW survey. Maddi has created a suggestion wall, held several branch morning teas and BBQs, focus groups, set up a dedicated Blue Collar Kiosk and did everything possible to create a Great Place to Work in the Sydney Branch. Maddi has acted as a brilliant support person to our GPTW Leads and has pushed the team to meet their deadlines while encouraging the other Leaders to challenge themselves and think out of the box. Maddi has always gone out of her way to help and is fast to respond to any questions or concerns. Thank you for all of your help Maddi and for everything you have done to improve Sydney’s response rate which is outstanding in comparison to last year. Thank you Maddi!”
The winner for September is, Kay Woodcock from our Perth Branch.
Kay was nominated three times by Sharon Apathy, Joy Millard & Peta Ashby.
Peta Ashby from Melbourne Branch said:
Recently the team was requested to transfer all current Account Specifications (Operational Bible) to a new consistent template. Not only did Kay complete 14 transfers, she also did so within the 7 business day turn-around time.
Thank you Kay for dedicating time to this task and making it a priority. It is greatly appreciated! Thank you for “making it easy” for an internal stakeholder!
Joy Millard from Perth Branch said:
Kay unexpectedly came across an opportunity recently for Santa Fe to register our interest with a corporate client for a piece of work which would be worth a substantial amount if won. This has now progressed to Request for Tender which is due to be released any day. Kay shows outstanding commercial acumen and is astute to business needs when dealing with our corporate clients. It is a pleasure to work alongside and learn from someone like Kay. She is an asset to Santa Fe and the Perth team.
Sharon Apathy from Perth Branch said:
Kay is one of the Perth teams’ quiet achievers. She has exceptional industry knowledge (gained both in Australia and overseas), constantly seeks to ensure Santa Fe releases the maximum profit from any move, and has an astute commercial mind.
Recently this came to the fore when she spotted an opportunity to tender for Woodside at a global level. Her quick thinking resulted in Santa Fe being invited to produce an EOI for a large piece of work. We have just heard that our EOI was successful and we are approved as one of the tenderers. We aim to secure this tender and will certainly be including Kay in all celebrations when we do!
Thank You Kay.
The TWO winners for August were Alvin Daniela & Dylan Hui, both removalists from our Sydney Branch.
Alvin & Dylan were nominated by Charles Garner and mentioned in “Our Customers Say”.
Charles from Sydney Branch said:
There have been some difficult times in the Sydney Branch with an unforeseen major reduction in our operational capacity. This has put increased pressure on our crews to not only provide quality but to undertake increased workload for a significant timeframe. Alvin and Dylan operate as a crew and have maintained their service provision, customer focus whilst showing outstanding commitment to our business. I have nominated them for efficiency due to the sheer level of quality work they have been outputting but easily they could be nominated for values, ethics and customer service.
“Our Customers Say”
Sydney, NSW to Sydney, NSW
To: Dee Petrovska – Sales Consultant
Thanks for organizing an efficient and well managed delivery of my consignment. It went very well and I would like to commend Alvin and his crew for their outstanding work.
Once again thanks for your excellent service
Also nominated in October:
|Nuvit Kurangil||Efficiency||John Santi|
|Riji Levaci||Quality||Martha Wedlock|
|Morgan Carcary||People||Narelle Trimble|
|Simon Delmo||Quality||Tara Ende|
|Justin Howden||Quality||Nicole Bartley|
|Alen Suric||Quality||Dilbera Petrovska|
|Shalene Prasad||Respect||Dee Petrovska|
|Cam Doan||Quality||Charles Garner|
|Skye McDonald||Efficiency||John Meneguzzi|
|Narelle Trimble||Ethics||John Meneguzzi|
|Maddison Howe||People||Skye McDonald|
|Dina Lynch||Efficiency||Petar Ralevski|
|Melanie Magri||Quality||Andrew Simpson|
|Renee Pettit||Quality||Andrew Simpson|
|Ryan McNabb||Quality||Andrew Simpson|
|Sam Cullis||Quality||Andrew Simpson|
Also nominated in September
|Kay Woodcock||Efficiency||Peta Ashby|
|Andrew Simpson||Respect||Abigail Shalton|
|Michael Lacsni||Respect||Abigail Shalton|
|David Newman||People||David Whittaker|
|Tara Ende||Efficiency||Ivan Chait|
|Damien Marrinan||Respect||Neal Smith|
|Dina Lynch||Ethics||Dee Petrovska|
|Rebecca Goetzke||People||Dee Petrovska|
|Carli Gibson||Quality||Dee Petrovska|
|Dee Petrovska||Quality||Petar Ralevski|
|Martha Wedlock||Quality||Petar Ralevski|
|Cam Doan & Deb Hodges||Efficiency||Vicki Loukmas|
|Troy Adamson||People||Laura Gordon|
|Dee Petrovska||People||Carli Gibson|
|Kay Woodcock||Quality||Sharon Apathy|
|Seth Carter||Quality||Rob Cross|
|Kay Woodcock||Quality||Joy Millard|
|Laura Gordon||People||Skye McDonald|
|Kathryn Cuddihy||People||Skye McDonald|
Also nominated in August:
|Lise Kostizen||Efficiency||Antonino Rawbone|
|Richie Simpson||Quality||Simon Hargreaves|
|Shannon Keers||People||Dee Petrovska|
|Maddison Howe||People||Dee Petrovska|
|Seth Carter||Efficiency||Rob Cross|
|Kim Isard||Quality||Rob Cross|
|Leith Chinnery||People||Rob Cross|
|Adam Julius||Efficiency||Rob Cross|
|Ritchie Simpson||Quality||Rob Cross|
|Seth Carter||Efficiency||Rob Cross|
|Damien Marrinan||Respect||Nicole Bartley|
|Alvin & Dylan||Efficiency||Charles Garner|
|Dee Petrovska||Respect||Alen Suric|
|Petar Ralevski||Quality||Alen Suric|
|Deborah Hodges||Quality||Maddison Howe|
|Luke Lancaster||Quality||Cameron Rologas|
|Alan Morgan||Quality||Kirsty Brownscombe|
|Seth Carter||People||Alasdair Galt|
|Richard Simpson||Quality||Hubert Cook|
|Vika Wana||Efficiency||Abigail Shalton|
|Brent Price||Efficiency||Abigail Shalton|
|Josh Farrance||Efficiency||Abigail Shalton|
|Jamie Moody||Efficiency||Abigail Shalton|
|Graham Gibbs||Quality||Carlie Scott-Hunter|
|Darryl Price||Respect||Abigail Shalton|