Chat is currently offline
Our live chat operators will be back online between:
07:00 – 23:00 Melbourne Time, 7 days a week.

You can still get in touch with us by completing our contact form:
Contact Us
> Internal Newsletter > News from the HR Team

News from the HR Team


So much has been happening in the world of HR recently, with our First Class Service Award ceremony in Melbourne just over a week ago, and our Global Chief Human Resources Officer Barbara Zesik visiting as well. We are still gearing up to share the Great Place to Work Survey results with you, and more importantly, to act on some of the great feedback and suggestions we received.

Every now and again the HR team has helpful tips for getting the most out of your working life, and this month we would like to share some handy hints on honing your communication skills (see below).

Over the next few editions of the Red Horse Express we will be talking a lot more about Employee Benefits as well, which include our great BUPA Health Insurance Plan and the wide range of services on offer through the Employee Assistance Program (EAP). In the meantime, please contact HR or speak with your manager if you want to find out more about what we can offer you!


Tips to Sharpen Your Communication Skills

Be clear and concise 

Take time to organise your thoughts and make your deliverables as concise and clear as possible. Your manager and your coworkers do not want to sift through a bunch of words to uncover what it is you are really talking about, or what it is that you want them to do.

Don’t forget about digital etiquette 

Emails and text messages are notorious platforms for communication mishaps. When creating an email, read over it a few times to make sure the tone is professional, there are no grammatical or spelling errors, and don’t forget the first tip—that your message should be clear and concise. If your request is time-sensitive or there is an issue at hand, schedule a follow-up phone meeting to make sure your message is received as you intended. Never, respond to an email or text message if you are displeased or upset, it is very unprofessional and can come back to bite you, especially if it is in response to a message received. It is important to remember that not everyone has mastered or is aware of digital etiquette.

Be aware of your body language 

Be aware of the message you are giving with your body language. Body language includes facial expressions, posture, eye movement, and your position in relation to the person with whom you are speaking with.

Don’t Overreact 

Being put on the spot is always an uncomfortable situation, so take your time to carefully consider your response. It is okay to say “Let me think about that and I will get back to you.” Once you have thought out your response, you will be able to communicate more effectively.


A vital part of effective communication is listening. Remember, hearing and listening are two very different things. Too many times, we get caught up in trying to get our point across that we hear what the other person is saying but we don’t listen to what they are saying. Make sure you listen to your manager and coworkers, not just hear them.

Be personal 

Communication doesn’t have to be cold and matter-of-fact. Get to know the people you work with and let them know that you care about them as individuals. Don’t alienate yourself in your office or keep your head down at your desk. Make communicating with other employees a part of your daily routine; then when you do have to discuss an important or touchy subject it won’t be as difficult or awkward.