Our Customers Say
What better way to acknowledge the great work that our staff do on a daily basis at Santa Fe, than to publish some of the most glowing reviews we have received in the past month. The cream of the crop feature in this section, but the entire collection is included in the March edition of Our Customers Say…
From Canberra, ACT to Hervey Bay, QLD
We’ve written a note about our moving experience. Thanks for everything.
We recently moved to Hervey Bay from Canberra. Wridgways was recommended by some friends who did the same move 7 years ago. A bloke named Kirby came to our house and walked around looking at what was to go and what was to stay.
He said we would need a single 20ft container. Kirby arranged for moving boxes and packing paper to be delivered to us (we packed ourselves) When the guys came to move us they handled things very professionally and carefully. Everything went into the container from dining tables and delicate china cabinets down to garden tools and statues, even living pot plants. I don’t think we could have fitted another thing into the container. Kirby estimated it perfectly.
When the container arrived at our house in Hervey Bay a couple of different guys unloaded everything in the same careful way. They couldn’t have been more obliging and helpful. They put stuff out in the back shed for us. They offered to put the boxes in different rooms for us. When it rained they didn’t complain. They just waited till it stopped then kept working.
Moving house is quite stressful but the people at Santa Fe Wridways made it simple for us. We recommend them without reservation. By the way, not one thing was broken or damaged in any way.
Lucy and Dan Brown
From Avoca, QLD to Forest Lake, QLD
I wish to have on record, my experience with Wridgways:
Firstly, my first contact was with you Matthew. I was very pleasantly surprised with your efficiency, enthusiasm and innate knowledge of what a customer would need to know with screeds of printed material for my perusal.
At all times you made me feel welcome with assurances that I could contact you anytime. Though your quote was not the cheapest, it was the most comprehensive which engendered a feeling of confidence in me.
Clint arrived on time from the Sunshine Coast and immediately set to work with an abundance of quiet confidence. He continued throughout the morning tackling each area as it arose with a pleasant manner and humour. This continued throughout his programme. Darren arrived when expected and with a happy camaraderie between them, these boys set to with a genuine willingness. Once again their attitude engendered a happy feeling of confidence in me.
I am so glad that I requested a quote from Wridgways. I feel my belongings will be safe and secure in storage and ready to be delivered to Buderim when this unit is ready for me.
Thanks once again Wridgways. While you have such quality in your staff members, you will definitely prosper.
A grateful customer,
Thank you so, so, so much!! Next to my engagement and my pregnancy, this is possibly the best news I have ever received. You have been absolutely amazing. I really am so glad that we used Santa Fe for this process. It was so awesome to have someone that I felt really knew the case and really cared (even if you didn’t). I am grateful for you always being on the other end of the phone with answers to my questions and to calm me down and reduce my constant panic.
Thank you, thank you, thank you!
I will definitely be suggesting your services to anybody interested in emigrating. You are a rock star!!
Glenys Kirkwood – 24 March – Koongal, QLD to Glenlee, QLD
I was extremely impressed with the staff who had my very large high-set home wrapped, packed and delivered locally all inside an 8 hour day. Their work ethic was something you don’t see much of anymore and the boys were all polite and considerate. As the price was very competitive, I am very happy to recommend the Rockhampton team to anyone looking for reassurance about their prospective move. Well done Wridgways.
Susanna Martin – 24 March – Darwin, NT to Brisbane, QLD
This is the second time I’ve used these guys and they’ve just delivered my things all safe and sound from Darwin to Brisbane in less than a week. Narelle was there to assist in a flash. I had my things packed both times and the packers packed everything safely with plenty of paper! Narelle listened to my feedback and made sure everything was right. The other guys were just great which I gave compliments on. Everything was wrapped efficiently too. Today I received my things as promised and they were really good. Careful with my stuff and very professional. I have unpackers arriving soon and have every confidence. Thanks Narelle and team! Happy Easter!
As an update, the ladies who unpacked were outstanding. I loved their dedication to the job. I’m pregnant and starting a new life on my own and I feel extremely overwhelmed and grateful to everyone who has made this possible and stress free.
Philip Winfield – Date 28/03/2016 – From Canberra, ACT to Elwood, VIC
Santa Fe were very professional, helpful and provided a competitive price. They gave us excellent customer service and a high level of professional care. From the time of my initial call to the Canberra office, all communications were clear and helpful. I was kept informed and knew who to contact if I had any questions. Kirby was our main contact and he always answered my calls and aimed to meet our needs, or any concerns we had. The young delivery team in Melbourne were especially careful and helpful.
Jo Johnson – Date 25/03/2016 – From Victor Harbor, SA to Surfer’s Paradise, QLD
Darren from Adelaide was really good with his communication and very friendly. The local delivery people (Luke and co) were amazingly friendly and helpful. Our furniture was well packed and documented. The local delivery people were fantastic!
Mike Gordon – Mar 31, 2016 – From Melbourne, VIC to Perth, WA
Great customer service – Moved a 3 bed, 2 bath, plus study from Melbourne to Perth. The whole experience was a delight, from the front of Customer Sales team through to the follow-up from the Perth team and the great job the guys did on the day of delivery. The job went to plan and on schedule. The team showed genuine understanding of our needs and particular challenges. The overall customer service was first class. Would recommend in a heartbeat.
Theresa Rainima – Mar 20, 2016 – From Karratha, WA to Wyong, NSW
Good old customer service – Don’t know where to start. By the time of quote in WA to the finish line in NSW. Can’t fault them, nothing was damaged (as packed the boxes myself).
They set a date for delivery which was on time but we won’t be ready to move into house so they helped by putting things on hold for a week.