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> Internal Newsletter > Our Customers Say

Our Customers Say

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Bacchus Marsh, VIC to U.S
To: Louise Purcell

Hi Louise,
Thanks for your email. I cannot speak highly enough of the service we received in both Bacchus Marsh and in New York. The workers were all exceptionally great people who worked professionally and politely. Every item was packed well, delivered intact, unpacked and placed as required. I can’t believe how hard these people work. They are a credit to your organisations.
Many thanks for all your assistance and I would warmly recommend your services to others.
Kindest regards,
Ian

Sydney, NSW to Tamarama, NSW
To: John Santi

Dear John,
I wanted you to know that I am extremely grateful for the professionalism I experienced when dealing with Shalene since our arrival in Australia. Shalene has been so helpful, efficient, and professional in all my dealings with her, topped off by an excellent delivery team over the last two days. I just wanted you to know because good people deserve good feedback.
Kind regards,
Emily Gribble

Darwin, NT to Hervey Bay, QLD
To: Narelle Trimble

Good Morning Narelle, You wonderful lady, you.
Our worldly goods arrived safely and happily yesterday (half unpacked) and we couldn’t be more appreciative for the service we received. ALL your staff in Darwin and in Hervey Bay were just so helpful and accommodating, and your kindness and assurance setting us off on the right track made the whole move seem less daunting and very much more manageable than it might otherwise have been.
Our appreciation is boundless.
Thanks again,
Wendy Kirke

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Susan Forman – Banyo, QLD to Nighcliff, NT
I have just moved from Brisbane to Darwin for my husband’s work. It was incredibly stressful as I was responsible for organising the whole thing on my own, as my husband had already relocated.
My consultant Andrew from the Brisbane office was amazing! From the initial phone call I made requesting an appointment to quote, he was friendly, professional, and most importantly empathetic to my situation. It really helped me to know I could call him with what I thought were stupid questions, only to have him reassure me and to be able to provide answers to my questions straight away.
We had our car transported separately and this also happened seamlessly.
Could not recommend Wridgways more highly and will definitely be using them again for our next move.

Peter Fox – Brisbane, QLD to Brisbane, QLD
Once again Wridgways has made the task of storing and moving furniture stress free. They provide consistently reliable, helpful and friendly service.

Caz Jackson – Rockhampton, QLD to Brisbane, QLD
Thank you Wridgways Rockhampton and Brisbane for transferring our household goods from Gladstone to Bribie Island with no damage or missing items. Well done – you guys ROCK!!

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Rhonda Arndt – Weipa, WA to Perth, WA
What a help. Priceless

Had to move the contents of two bedroom home and ten years’ of things from Weipa to Perth.
The staff at Santa Fe were professional, supportive and very informative throughout the whole process.
This was a very stressful time for us that was made a lot easier with the staff smiling and telling me it was OK that I was changing my mind again about the uplift day and the delivery day. It is so hard to plan for everything when you are suddenly moving.
All our things arrived intact and all together.

Lesslie Kotis – Sunshine Coast, QLD to Adelaide, SA
Ten out of Ten

We had full household move from QLD to SA, second time with Wridgways, from start to finish from office to packers and unpackers they can’t do enough to help, and are so polite, and NO breakages!! 10 out of 10.

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Donna O’Brien – Bayview NT, to Nhulunbuy, NT
Tony and Justine were very good friendly easy to get along with and very careful with the packing. They took away the stress, and they’re quick, friendly and careful with your belongings.

Simone Vegh – Seven Hills, NSW to Canterbury, NSW
Dee Petrovska who assisted me with the moving of belongings was very helpful. Making it easy to receive a quote and book which we required urgently and was attended to in a timely manner.

Sharie Fredericksen – Sydney, NSW to Sydney, NSW
You were great. Service was excellent and very little stress.
Dee was amazing with the quote

 

 

June 2016

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Malak, NT to Singleton, WA

To: John Meneguzzi – Operations Manager

Hello John & Narelle,
I have recently made the move from Darwin to Mandurah. Everyone knows that moving can be a stressful time, so I would just like to provide you some feedback on your employee Tiarna Swinson.
From my first email and call to Tiarna, she was so professional, friendly and responded to emails and calls very promptly.
I think too often customers only message Managers with negative feedback, so I just wanted to let you know how valuable this young lady is to your company and I will certainly be spreading positive word of mouth.

Regards

Yasman

 

Chiswick, NSW to Brisbane, QLD

To: Dina Lynch – Corporate Move Manager

Hi Dina,
Please provide a solid super public shout out to the team led by Dean that helped us move out of Chiswick, Sydney today. A 4 man team pulled together solidly in a combined effort to move a two bedroom unit packed with items down 4 flights of stairs and into the container to be sent to our new home in Brisbane. All the team worked very hard all day to get this job done.
Please let their managers know,

Regards,

Matt Quinten

 

Bardon, QLD to Hope Island, QLD

To: Jarod Hutchinson – Business Relocations Consultant

Hi Jarod,
I would like to thank you and your staff for the excellent service you provided with my furniture uplift, storage and eventual delivery to my new house.
Your quote was not the cheapest, but from your initial visit and quote I was impressed that you offered a service that no other Removalist company provided. You advised that your staff would take pictures, mirrors off walls for packing, I had a large built in wall unit that you were prepared to disassemble and then reassemble in my new house. Other Companies that I received quotes from were not prepared to take anything off walls, let along tackle a wall unit.

David and his crew who arrived to pack my house were professional, friendly and did a great job. I have had many moves over the years and this move would be at the top of my list for a move that was hassle free and gave me a feeling of confidence that my furniture and equipment would be well looked after in your storage facility.

You organised that David would be in charge of delivery of furniture into my new house some months later. He again did a great job and I believe was prepared to give me assistance in getting everything put in place and assembled, I could not have been happier with the outcome of the service given to me by you and your staff.
I would have no hesitation in recommending you to anyone that was looking for a professional, well organised removalist service.

Kind Regards,

Gail Hawins

 

Port Augusta, SA to Rockhampton, QLD

To: Adrienne Montague – Assignment Manager

Hello Adrienne
I have just spoken to Darwin and want to pass on some feedback. He has been extremely happy with the relocation to date and the service he has received from Wridgways. As a young family they were unsure of travelling with a little one but everything has been seamless and the customer service has been excellent.
Thank you for creating a wonderful welcoming experience for our new starter.

Kind Regards

Rita Ho
Talent and Metrics Specialist

 

Bayswater, VIC to Glass House Mountains, QLD

To: Alison Long – Consultant

Dear Alison,
My name is Osvaldo Barbas and I write to you to personally thank you for having made our move from Bayswater in Victoria to Glass House Mountains in Queensland, a pleasurable experience.
Your professionalism and friendliness from day one, were second to none. You delivered in everything you promised. Nothing seem to faze you and for us, moving interstate for the first time, you made it look so easy. You did more than just quote us, you managed the whole process in such a way that enabled us to concentrate on other matters at hand without having to worry about the move.

You were the face of Wridgways to us, and your company should be proud of the way you represent them. I would also like to thank your Melbourne crew which packed up and picked up our items, friendly and professional all of them and the crew that delivered to us as well. Worth mentioning the two managers who attended on pickup day, that was great to see.
We will not hesitate to recommend you to our friends and family.

Thank you once again,

Maureen Suttie and Osvaldo Barbas

 

Palmerston, ACT to Rydalmere, NSW

To: Eli Camaya – Assignment Manager

Hi Eli,
I was really impressed with your communications and keeping me informed with every step. KIrby was also very informative and friendly when he came out to assess our move.
I feel very confident that your company would move us “stress free”.
Thank you very much for all your help to this stage.

Best wishes,

Elaine

 

 

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Angie Gilpin – Melbourne, VIC to Darwin, NT

I have moved 17 times in 33 years. I’ve used Man with a Van, randoms from the Yellow Pages, the works. I recently moved from Melbourne to Darwin – something I thought would be the most stressful experience to date.
This company is hands down, flat out the best company I have ever used in my life for anything. Everything was organised for me, the communication was impeccable, literally getting a call at least twice a week to see if there was anything else that could be done to help me, and to keep me up to date on what was happening, and the progress of my move, where my furniture was at etc. Exact times were given for things to happen and the workers were never once late. Every single worker from the surveyor in Melbourne, to the packers, to the movers in Melbourne and Darwin, to the guy who came and collected the boxes – were efficient, friendly and personable.
No problem was too big or too small. I have never felt so relaxed with a company. The amount I paid was only $300 more than back loaders quotes, and worth every single cent. Highly competitive prices with the option of transporting my car also. I cannot recommend this company highly enough. I have never in my life experienced such diligence, efficiency and awesome communication from any company. Other businesses could benefit from treating their customers the way I was treated with Wridgways. Not once was I in doubt of anything breaking/going missing like I have been in the past with other mobs. This company will be my number 1 choice in future for removalists. My consultant in Melbourne was amazing, calm and always happy to assist with any issue (big or small). 100% hands down flat out the best moving company ever.

 

Michael J Cooper – Quakers Hill, NSW to New Zealand

Wridgways have done a fantastic job for me, they have been so patient with me during the quoting process and the packers and customer service is just brilliant.
I would like to say thank you to the excellent work done by Michael Knowles, Carli-Ann Gibson and the two Marks on the truck.
I would recommend then to anyone who needs local or international movers.
Well done and thanks

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Alison Lau – Quakers Hill, NSW to Oran Park, NSW
Couldn’t fault them.
Our recent move from Quakers Hill to Oran Park in Sydney couldn’t have been easier with Wridgways. The two gentlemen that were assigned to my job were polite, easy going, and made the day enjoyable. The process of getting a quote was easy, and the one person followed up my booking from start to finish.

 

Carryn Giles – Carrara, QLD to Geraldton, WA
How easy was my move across the country!
Moved from a two storey town house across Australia. We were moved from Carrara, Qld to Geraldton WA. The two guys and lady in Qld were beyond exceptional. They were methodical, efficient and timely whilst at all time being courteous and keeping us informed. My husband is in the hospitality industry and extremely pedantic but felt so confidant with these people that we went off while they packed.

 

 

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Latitia Kernaghan – Wagga Wagga, NSW to Thurgoona, NSW
My experience was amazing. Right from the first contact through to the end the team were efficient, friendly and professional. The removalists were so helpful and with a positive attitude, made move day for me a breeze.

 

Phillip Hooton Date – Holloways Beach, QLD to Aberfoyle Park, SA
The service that the two boys gave us was so excellent they were so well spoken and polite to my grandmother they brought enjoyment to move. These boys should be highly recommended for any job dealing with the elderly they were absolutely brilliant and I would always use Wridgways
I would have to say as a person who has lived in five different countries I highly recommend this service I would say it is in a class above and beyond the services that I’ve ever experienced.

 

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