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> Internal Newsletter > Our Customers Say

Our Customers Say

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From Bulimba, QLD to Hawthorne, QLD

To: Troy Adamson

Hi Troy,

Just wanted say that the guys who helped us to move were really amazing! Worked very hard and were so professional and polite. A really lovely bunch of guys. Thank you also for all of your help with our move we really appreciate it.

Regards,

Suzanne

 

From South Perth, WA to Margaret River, WA

To: Craig van Niekerk – Sales Consultant

Hi Craig

Thanks for the lovely email.

My warm appreciation to everyone at Wridgways for the smooth move.  The uplift guys were fantastic – on time, nothing was too much trouble, and they used their initiative.  The download guys were equally great. Also on time, and they really enjoyed seeing the house take shape as they placed the furniture.  It was fun to share the excitement, and their enthusiasm energised me.

Everything arrived safely.  Not even a leaf was shaken off a pot plant.

After five days I was unpacked and drinking that wine you mentioned below.

Last but not least, thank you Craig for keeping regular contact throughout the process and explaining any changes that came up.

If you come down to Marg’s feel welcome to pop in and say hello.  You might have to join the queue – already a steady stream of visitors!  People suddenly love you more when you live in M River!

Best wishes, and thanks

Anita

 

 

From to Melbourne, VIC to Cairns, QLD

To: Sharron Barnes

Dear Sharron,

I’ve been meaning to contact you and thank you for all your help – I’m still unpacking! Someone rang me from your mob a few days ago and I gave them a 10/10 for Wridgways.  Indeed, the guys that packed the container in Melbourne were so incredible, that I gave them a private bonus each for the magnificent job they did – I could hardly believe how meticulous they were and how they got everything into the one container – it was amazing and we are so grateful.

The monster task of sorting and packing and moving all that furniture was made so much easier by firstly YOUR compassionate help, those incredible guys packing at the Melbourne end, and the Cairns fellas also did a great job for us.  We are very pleased and very grateful given our trying circumstances.

You are a wonderful person Sharron, and were very kind and thoughtful at a difficult time for us – thank you.

Susan

 

From Canberra, ACT to North Gosford, NSW

To: Carli Gibson – Move Coordinator

Hi Carli,

I just wanted to give you some feedback. Our shipment arrived on time, it was unloaded very quickly and the delivery guys were wonderful. Very cheerful and professional.
We have moved many times, and I would rate this move with Santa Fe No 1.

Thank you

Julie

 

From Maningrida, NT to Yirrakala, NT

To: Narelle Trimble – Branch Manager

Hi Narelle,

Just passing on our sincere thanks to your boys (I think their names were Wade and Mark) for the polite and professional service when packing up our house yesterday. We will certainly be recommending to any of our friends that are relocating.

Cheers,

Bernie and Rachel

 

From St Lucia, QLD to Taringa, QLD

To: Makella Mauger

Dear Makella and Troy

I am just writing to say what a great job AJ and Carlos did on Wednesday – they worked really hard and were an absolute pleasure to have around for the day. They are a credit to you and should be commended. Thanks again also for your help with the rescheduling.

All best

Sarah

 

Santa Fe Relocation Services

Hi Rob and Michelle,

I thought it pertinent to send you a quick email providing feedback on our relocation experience.  In a word… Great!

The packing and loading in Tasmania went very well with two very attentive and careful gentlemen. We were very happy. The unloading and unpacking in Melbourne was really good too. And for the first time in my life (and I’ve moved many, many times domestically in a number of countries and around the world) we had a move where nothing was broken or significantly damaged and to me that speaks volumes.

One other matter worth noting is that ALL of the staff were extremely polite and very helpful and the Admin staff were always quick to react when we (Jane) called up. Just to reiterate, our overall experience with this relocation was resoundingly positive compared with most/all of our other relocation experiences in the past, more so due to the careful and considerate work done by the staff on the ground in both Tasmania and in Melbourne.

Kind Regards,

Aaron Brannigan

 

From Northcote, VIC to Hobart, TAS

To: Kirsty Brownscombe – Customer Service Manager

Hi Kirsty, Alison & Sharron,

I just wanted to make sure that you do realise how amazing your A TEAM really are and how wonderful they were for me on my moving day yesterday. Matt, Daniel and Simon are fantastic. l can only hope that the other team at the Tasmania end will be at least half as good!  I would like for my total experience with Wridgways to be as excellent as it has been so far.

Kind regards,
Rosie Callaghan

 

From Coombs, ACT to UAE

To: Louise Barnard

Gosh you are amazing!!! Thank you so much. It was stressing me to no end! Also so excited to see the majority of the crew who did my last move.

The guys are amazing. Also just some feedback on the team leader (the one with a sore thumb) is really good with junior staff. I overheard him training her and was so patient and kind in explaining what needed to be done. I guess it could be pretty intimidating being a female in that role and you could tell he was being so lovely to her.

Anyway thanks again!!

Danielle

 

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Sharon – WA
Fantastic customer service
A small move but one that we couldn’t handle by ourselves. The customer service was fantastic starting with the Manager, Glen. He was accommodating, helpful and very friendly. He made it easy to do business with Wridgways. There wasn’t a lot to move so we were able to use the hourly rate option which suited us perfectly. Secondly, Ben and Moses were fantastic. They were efficient, accommodating and very enjoyable to deal with. Nothing was a problem. Nothing broken or damaged. All handled with care. At the delivery address they were hap py to put gear where it needed to go (because we couldn’t move it around) securely and neatly. The guys, Glen, Ben and Moses, all worked as a great team and it was a very smooth no stress move. It was great to hear a manager compliment and support his staff with a lot of positively, and the guys certainly deserved the compliments.

Thank you very much.
I would recommend these guys and Wridgways without reservation.

 

Eden T – Perth, WA to Brisbane, QLD
Highly Recommend! Excellent service and pricing!
I moved my 1 bedroom house from Perth, WA to Brisbane, QLD. After having a terrible experience with another interstate removal company, I decided to go with Wridgways and was beyond satisfied with the service I received. Our furniture was uplifted and delivered on the exact dates given from the very beginning and arrived in the exact same condition it left Perth in. Everyone whom I came into contact with from the company were extremely helpful and would definitely, 110% recommend Santa Fe to anyone looking for a competitive and reliable removal company.

 

Rebecca Kearney – Melbourne, VIC to Townsville, QLD

Fantastic service from start to finish

We moved from a 3 bedroom single storey house in Melbourne to a 4 bedroom double storey house in Townsville. Boys were on time at both ends with super friendly and fast service. Nothing was a problem and unloading was easy with everything being put exactly where we wanted.

The office staff were very helpful and all of my questions were answered competently. I was nervous about such a big move with all of our things but everything went as planned and nothing was broken. I would absolutely recommend Wridgways and definitely use them again. Thanks to everyone involved that made our massive move so stress free

 

Julie Hyland – Canberra, ACT to Canberra, ACT
A stress free removal
Our move was from a three bedroom townhouse and only over a short distance. However, having Wridgways do the majority of the move took the stress out of doing it ourselves. The crew were very professional as well as arriving and finishing on time. Very happy with the service, thank you!

 

 

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Theo Papamanolis – Sydney, NSW to Melbourne, VIC

I needed to move interstate from Sydney to Melbourne. It was a fairly small move (1 bed apartment). Wridgways was the fastest to respond to me with a quote and also came in at half the price of another quote I received. The removalists were friendly and very fast – in and out in around an hour! I will definitely use Wridgways again if I have a similar move in the future.

 

Ruzzie Swemms – Newcastle, NSW to Perth, WA

Wridgways was excellent from beginning to end. We have recently moved interstate from NSW to WA and we moved with Wridgways. I would rate them 10/10. Very affordable, polite, prompt team members. They were also very careful with our belongings and walls etc. Thank you to your wonderful team!