Congratulations to our recent First Class Service Award winner, Simon Hargreaves from the Moving and Commercial Services team in Perth.
Simon was nominated by Peter Keys, Owen Hyams, Sharon Rivett & Paula Hulse (Crown).
Simon consistently show leadership and exceptional customer service working on the Crown project in difficult circumstances.
Sharon & Owen said:
We are nominating Simon as he has been a key element in keeping the Crown Towers operation running smoothly for Commercial Services and Perth Branch. The client has recently emailed us to let us know they have had feedback on his detail and communication and I have included this below. He has also been exceptional in his paperwork, accuracy and communication to myself for Crown even whilst under pressure from other areas of the business during the busy. That is why we think he deserves this month’s 1st class award!
Paula Hulse, Crown said:
We just wanted to let you know that we received some fantastic feedback from BMX in regards to Simon and the team here in Perth. They have been very impressed with his detail and communication so just thought we would pass it on. Happy New Year!
Regards, Paula Hulse – Assistant Project Coordinator Strategy & Development
Congratulations Simon, and we hope you enjoy your $200 as well as your certificate and badge. On top of this Simon also goes into the nominee pool for the Annual Award at the end of the year where the winner receives $2,000.
The full list of nominations for the month can be found at the bottom of this article – and all are very deserving of recognition for their contributions to the company.
An amazing milestone has recently been celebrated by Fleet Maintenance Assistant Sue Christou, from Brisbane who we would like to recognise for her 25 years of service to Santa Fe Australia. We pride ourselves on the many employees who have shown their loyalty and dedication to our company over the years, and we thank Sue for everything she has done for us.
Congratulations also to Australian Finance Manager Renee Pettit, from Head Office in Melbourne for her ten years of service to Santa Fe.
Sharon Rivett, Commercial Services Administrator from our Melbourne Branch also recently celebrated her five years of service to the company. Congratulations Sharon!
|First Class Service Award Nominations – January, 2016|
|Simon Hargreaves||Quality||Simon consistently show leadership and exceptional customer service working on the Crown project in difficult circumstances.||Perth||Peter Keys|
|Stewart Hutcheson||Quality||Stewart, always considers the impact to the company whilst making sure the staff are looked after. He is the first to start the morning and doesn’t go home until all planed work is covered to the best of his ability. This is what makes Santa Fe the company of choice have staff that care.||Perth||Peter Keys|
|Simon Hargreaves||Quality||For Commercial Services and Perth Branch. The client has recently emailed us to let us know they have had feedback on his detail and communication and I have included this below. He has also been exceptional in his paperwork, accuracy and communication to myself for Crown even whilst under pressure from other areas of the business during the busy. That is why we think he deserves this months 1st class award!
“We just wanted to let you know that we received some fantastic feedback from BMX in regards to Simon and the team here in Perth.
They have been very impressed with his detail and communication so just thought we would pass it on. Happy New Year! Regards, Paula Hulse – Assistant Project Coordinator Strategy & Development”
|Perth||Sharon Rivett & Owen Hyams|
|Maddison Howe||Quality||When Move Dynamics won the NT Govt. contract there was some push back from the Education dept. as they were very entrenched with Toll Transitions. In the 2013‐2014 peak Move Dynamics service was deemed very low due to staffing issues etc.
Maddison Howe rebuilt the relationship with the Education Dept in Arnhem rebuilding trust and going out of her way to assist. This culminated in a very positive feedback from the department to the point where they have recognised the Move Dynamics service provision to be great and better than the competition.
|Move Dynamics||Charles Garner|
|Stewart Hutcheson||Efficiency||Over this busy period Stewart has stepped up to the plate and has worked very hard to provide a great service to
our clients while keeping the cost to the company to a minimum. This has taken long hours and a great deal of patience
The value we can select from is Quality, Efficentcy,People, Safety, Respect and Ethics. Stewart has covered them all.
Well done Stewart
|Narelle Trimble||People||Narelle could be nominated for every single value listed and more, Her attention to her customers can not be faulted ‐ I have lost count of the number of times customers have commented on her professionalism and her ability to make them comfortable knowing their move will be in safe hands. Her quotes are always informative and show a detailed understanding of the clients worries with instructions about sentimental items for the crew. Her cubic meters are always spot on as well. On our trips away we have to text her to let her know when we have arrived to our destination no matter what time it is or she wont be able to sleep. Even on those days when a customer has gotten up on the wrong side of the bed she has always got our back and goes out of her way to brighten the customers day. Even in the past when going through personal issues she has been the first one there on the phone and quote “I’m not calling you as your boss, I’m calling you as your friend”. These reasons don’t even begin to describe the passion and dedication let alone the love and compassion she has shown to the staff making us a family, and the enjoyment of those who come to Darwin leaving them envious of what we have and what she has created. She is the best boss I have ever had. “True story” She also could out fish most men hands down and stocks icy poles for us.||Darwin||Mark Gorkic|
|Morgan Carcary||People||Morgan has taken time out of his day to assist me in learning some of the nuances of running a country branch.||Kalgoorlie||Mathew Waddell|
|Jody Sliwka||People||Through all of December and the first half of January, Canberra was short 2 office staff compared to the same period last year. Jody usually works 3 part days per week doing exports & some office admin. She went virtually full time covering imports, exports, storage, Toll and a higher load of admin. This is all while having a 2 children, one with special needs and a husband working 2 jobs. Jody’s extra effort is high commendable and saved this branches bacon big time in the busy.||Canberra||Kirby Holland|
|Mina Baggs||Efficiency||Mina works very hard in our Sales dept and always keeps her cool and I have never heard her loose it. She carried
the sales dept in Perth for ages when we were down on staff. she has been a great mentor for our young admin assistant.
I have never had a problem with any of her jobs when doing the costings… she seems to always cross her tees and dot her i’s.
she is a lovely person as well and I think she is deserving of some recognition.
|Phil “Snake” Rodham||People||Through all of December & January Phil has been a sturdy back bone of all things operational. The branch was down on capacity from last year but was still trying to do more with less. Phil kept it all together through container shotages & tired crews, being crew lead or truck shuttler on many occasions. I have been in moving for 20+ years and never met a cooler calmer Ops person in all that time when the heat is on. Customers would never have known how much pressure he was under while talking to him on the phone. Luckily there’s only one week o the busy left as Phil has stoically worn the burden for many weeks now and is due a well deserved break soon.
|Petar Ralevski||People||I am nominating Petar Ralevski for the 1st Class Award as he is one of the most hardest working people that I know and on top of that he always makes time for his team and colleagues. Petar comes into the office early and stays back late and even works from home to make sure he maximises his 24hour day to the best of his ability as there are a lot of other distractions that come his way during his working day. They say we all have 24hours in a day but it depends how you use them. The best part of it is, is his door is always open. He might be having lunch, or typing a email, but if someone walks in; he always has time and welcomes everyone with a smile. He definitely creates a good working atmosphere and he makes me want to come to work everyday knowing I will have his support. He is a fantastic manager, and a delight to work with. Petar Ralevski definitely does Sydney proud.||Villawood||Dilbera Petrovska|
|Michael Knowles||People||I am nominating Michael Knowles for the 1st class service award because as busy as he may be, he always makes time for people. As of late there has been many international online quotes. Not only has he assisted with Melbourne onlines but he has been doing a great job attending to ours. On top of that, this week on the 19th to the 21st he went to Melbourne to train new staff members. He had nothing but positive words to say about all the people there and shared his experience with us as well. He came back in the early hours of Friday morning the 22nd of January and he came back to work pushing through onlines, replying to emails and still giving his colleagues and manager the time of day. Michael is not only an asset to Sydney office but is also an asset to Melbourne as he has helped new staff members get up to speed. Good on you Michael!||Villawood||Dilbera Petrovska|
|Shalene Prasad, Rebecca Goetske||Efficiency||I am nominating the whole of the Moving Services team Sydney.
To give you a brief story on this team.The team has been running short 1 staff member since April 2015 as Naomi Yawson is on maternity leave. To save jobs and cut cost in the Sydney Business, this team took the extraordinary steps to save jobs throughout the Sydney office and work harder, than any other team. Yes i stand by this comment as the figures show this.
Sydney Moving services in most cases does more than 60% more moves than any other office. YES 60% This is achieved by a lot of hours put in, for no extra pay, no lunch breaks, just head down.
What a proud manager I am to have a team like this of dedicated people, who achieve so much with so little manpower.
|Alen Suric||Efficiency||I am nominating Alen Suric for the 1st class service award as he has come back to SFW and he is doing a fantastic job. From the first minute he has come back he has been working not only smart but hard as well. He is committed to do the job and to do it right. He has been handling online quotes, incoming phone calls, corporate clients, he has also been doing international onlines as well. He has had to learn the WRMS system and has also refreshed his memory with MM2 and he is going strong. He did a lot of his own research with using WRMS alongside with the help of his colleagues and he has done well for him self. He brings a lot of laughter to the office and he is definitely a team player. He is very efficient with his work, always pays attention to detail and is improving every single day. Good on you Alen.||Villawood||Dilbera Petrovska|
|Michael Knowles||People||Michael Knowles has recently spent 3 days assisting our Melbourne Sales team with a few new starters. An extremely valued and liked team member in Sydney who is constantly going above and beyond!||Sydney||Petar Ralevski|
|Lesley Raymer||People||Lesley always goes above and beyond in her role everyday. Her customer service skills are exceptional and there has been many many occasions where Lesley has taken the time with an aggravated customer to ensure that they get called back (this often means following up with the staff member to ensure they understand how upset the client is) and also manages to calm the client down so they hang up in a much better frame of mind. On top of this she has taken it upon herself without any instruction to log client feedback and pass this onto the relevant department so they can understand challenges the client is facing‐ this has been particularly helpful during the roll out of the Fiji call center. Lesley is always happy to help with any task that she is given, and is overall a very valuable member of the Administration team.||Melbourne Branch||Amy Ong|