This month we had 24 nominations for our First Class Service Awards and we also included an additional nominees who have been singled out by our customers throughout the month. Detailed nominations are below, and we thank everyone for their nominations.
Last month’s winners were Mina Baggs, from our Consumer Sales Team in Perth and Cheryl Yap from our Relocation Services Team in Melbourne.
Mina was nominated by Jasmine Innes, Gordon Impey & Kay Woodcock.
Mina is always the go to person, she never says no, always strives to do the best and then some in her daily work. The first to answer the phone, always a smile on her face and happy to assist with all queries from the clients.
Would be truly lost without her and what she brings to the company.
I would like to nominate Mina, as she provides outstanding Customer service external and internal. She has excellent phone manner, is very patient, efficient and is always happy to help!
Mina is very charming with the clients on the telephone and spends a lot of time initiating the job into WRMS, getting all the details, arranging the survey etc. Very often the private quotation is a corporate quotation and Mina has to pass the job over to me. The entry into WRMS is always correct. Nomination for being a gracious co-worker, efficient and a real team player.
Cheryl was nominated by Maria Oras.
Cheryl has been working on initiatives to improve expense management services whilst ensuring the success in the delivery of the service. She introduced a workaround, drafted the paper works and implemented the process, that allowed us to make payment directly to employees in China without requesting our local office to make the payment, thereby, reducing the cost to provide the service to the client. Cheryl went the extra mile by her excellent follow through to make sure that the transition/change in the process, will not affect the timeline we have set with the employee and updating the employee regularly until the payment has been completed.
Congratulations Mina & Cheryl, who received $200 along with a certificate and a badge. On top of this Mina & Cheryl go into the judging for the Annual Award at the end of the year where the winner receives $2,000.
The full list of nominations for the month are at the bottom of this page, and all are very deserving of a congratulations for being nominated.
Santa Fe Milestones
Another big round of congratulations to Jasmine Innes and Kim Izzard for their ten years of dedicated service to the company (with awards presented by Chelsea Smith and Tim Farren).
Also pictured below are Zoey Woods and Michelle Donaldson (with Peter Keys) who celebrated their five year milestones at Santa Fe this month. Thanks to the Perth team for sending all of these great photos through and helping us to recognise the service of these great Santa Fe staff!
First Class Service Award Nominees