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> Internal Newsletter > First Class Service Awards

First Class Service Awards


In this edition we recognise the winners for both June and July, for their incredible contributions to our business, and to the teams with whom they interact on a daily basis.

Congratulations to Neal Smith from Rockhampton for the month of June, and to Kristie Magazinovic from Melbourne for the month of July.

Neal was nominated by four of our employees…

Nicole Bartley from Rockhampton Branch said:

Neal has been assisting in Townsville whilst we are in the process of recruiting new staff. He has left his family behind a number of times without question. Neal is always working at his highest ability not only trying to assist Townsville but also helping Rockhampton and Cairns. Neal has absolute pride in what he does and how the company performs hence his no questions asked attitude. I couldn’t think of a more deserving winner –
P.S I’m going to be in trouble when he s
ees this because he hates the attention.

Justin Howden from Rockhampton Branch said:

Neal has been back and forwards between our Rockhampton and Townsville branch over the last couple of months, spending weeks away from the comfort of his home and the love of his wife. During the time Neal was away, I’ve been placed into the office to fill the void and Neal has been more then helpful and patient with any question I needed answered. Neal stands out and thrives in every aspect of his position, and others.

Adrienne Montague & Adrianne Sullivan from Brisbane Branch said:

Neal is a hard-working individual who knows how to get the job done quickly and effectively. He works well as a part of a team and can function as a leader when required. He is always extremely helpful and highly respected by colleagues, customers and management.

Kristie was nominated by three of our employees…

Jaime from Melbourne Branch said:

Over the past few months Kristie has taken on the role of helping out everyone in our time of need, especially the Sales team. She has been a tremendous help and has helped us achieve our targets and goals. Whilst assisting sales she has also been appointed to train the new export staff too, and then also still does her regular operations work in her “spare time.”

Alison Long from Melbourne Branch said:

Kristie has been fantastic with her never ending help with quite frankly everything!  She has been taken out of her actual role to assist in the training and guidance of other departments.  She has been extraordinarily flexible and always, ALWAYS taken the time to answer everyone’s questions.  Kristie has taken all of this in her stride and has not only assisted us 100% but also remained a constant go to for the Operations Team.  Kristie is a valuable employee and always willing to impart her knowledge to benefit others.  All of this combined with a good dash of humour I believe makes Kristie a perfect candidate for this award.

Sharron Barnes from Melbourne Branch said:

Kristie has been an amazing support during my training in Internal Sales. Kristie shows enormous talent in multitasking and her willingness to share her knowledge of the industry is appreciated.

Congratulations to these two very worthy winners, and to all of the nominees for the past two months who have gone above and beyond in their service to our company. Well done everyone!

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Previous Edition…

Winners May and April

In this edition we recognise the winners for both April and May, for their incredible contributions to our business, and to the teams they interact with on a daily basis.

Congratulations to Chelsea Smith from Perth, our winner for April, and to Jaime Wood from our Melbourne Sales Team who won the First Class Service Award for May.


Chelsea was nominated by Tracey Keating, who said:

“I would like to nominate Chelsea as she has stepped into Pete’s role and is doing a fantastic job.  She had a few days to learn what she had too and has so much support from the whole of the Perth Branch. She has time to listen to issues, sorts out things asap and still helps out where she can, when she can. Total asset to the Perth branch and the company.” 


Jaime was nominated by two of our customers.

 Arpita Body – “Our Customers Say” said:

“I just wanted to take a moment to thank you for all your assistance for our move from Melbourne to Mauritius. Compared to 6 other quotes I received, although yours was not the cheapest, we decided to go with you because you gave me exactly what I requested – a door to door quote. You would be surprised to read all the figures and numbers others have sent me with acronyms in the shipping industry, that I have no idea of, nor any desire to learn frankly. You answered all our questions and concerns promptly and efficiently, and I love your professional organised approach. I completely trust our beloved items are in good hands now with your company, and the fact that I feel I can reach out to you with any questions is great for peace of mind at this stressful time for us. Thank you again for your patience and assistance. We appreciate it and would have no hesitation in recommending you.”


Phil Sidaway – “Our Customers Say” said:

“Thanks very much Jaime you’ve been incredibly helpful. I just wanted to say that we were deciding between your company and another whose price was very similar but the deciding factor was your customer service. So huge thanks again for making this as painless as possible.”


During May Jaime also achieved the largest % value of insurance sold by an internal sales consultant.


Congratulations to both Chelsea and Jaime for their dedication to Five Star Service, and for the important roles they play within our organisation.


Please see below for lists of nominees for April and May, and remember to nominate any great members of your team by the end of the month to help give them the recognition they deserve!

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